Customer Service

Ordering Information
Payment
Shipping
Returns & Exchanges

Ordering Information

Online

Enjoy a hassle-free shopping experience with our user-friendly shopping cart.

Email Order

You may email us at info@beadygirl.com to place your order. Please remember to include the following details:
- Name
- Address
- Phone Numbers
- Item Code
- Description
- Payment Mode (please do not disclose your credit card information in your email/fax)
- Special instructions (if any)

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Payment

Our merchandises are priced in Singapore Dollars.

Singapore customers
• Cash – self collection
• Electronic Funds Transfer – via ATM or internet banking to our DBS account
• Bank or personal cheques – only Singapore bank cheques are acceptable.
• Paypal
• Credit cards – processed through Paypal’s secure system. You do not need a Paypal account to make payment.

International customers
• Paypal
• Credit cards – processed through Paypal’s secure system.

Note: For international customers who prefer to pay in USD, please state it in the remarks section and await for our revised invoice.

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Shipping

We aim to process every order received within the same business day. Once processed, the order will be shipped within the next 1-2 business days. Customers will be advised on the actual order processing time accordingly.

Domestic Shipping (within Singapore)

Shipping within Singapore is FREE! Items above SGD20 will be mailed via Singapore Post Registered Mail. If customers wish to insure their products, they will be responsible for the costs.

The delivery time is estimated to take 1-2 working days.

International Shipping

We ship via Singapore Post Registered Airmail to our international customers. Please refer to the following time and fees schedule.

(S$1 = US$0.70)

Please note that you are responsible for any taxes and duties associated with your order once it reaches its destination.

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Returns & Exchanges

We want you to be satisfied with your purchase. However, if for any reason, you would like to return/exchange your merchandise, you may do so within 7 days from date of purchase. Please follow the instructions below when returning/exchanging your merchandise.

• Contact us if you wish to make a return or exchange or your merchandise.
• Merchandise has to be in original condition and packaging.
• Include a copy of the packing slip/invoice that comes with the order.
• Please send the items to the designated address as advised by us.
• We are not responsible for any return shipping costs incurred on returned/exchanged merchandise, lost and damaged packages. Therefore, we highly recommend you to register your package so that there is a tracking record.

Once we receive the items and they meet the conditions above, we will issue you a refund or exchange.

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